Refund Policy

Returns and Refunds

  1. We want you to be satisfied with your purchase from If for any reason you are not satisfied with your purchase, you may request a return and refund subject to the terms and conditions outlined in this Refund Policy.

Eligibility for Returns and Refunds

 To be eligible for a return and refund, the following conditions must be met:

  1. a) The request for return and refund must be made within [number of days] days from the date of delivery.

  2. b) The product must be unused, unwashed, and in its original condition with all tags and labels attached.

  3. c) The product must be accompanied by the original proof of purchase, such as an order number or receipt.

Non-Refundable Items

Certain items are non-refundable and will not be eligible for a return and refund, including but not limited to:

  1. a) Custom-made or personalized items.
  2. b) Intimate or sanitary goods, such as underwear or swimwear, for hygiene reasons.
  3. c) Products purchased during clearance sales or special promotions where it is explicitly mentioned that they are non-refundable.

Return Process

  1.  To initiate a return, please contact our customer support team at within the specified return period. Provide the necessary details, such as your order number, the product(s) you wish to return, and the reason for the return.
  2. Once your return request is approved, we will provide you with instructions on how to return the product(s).
  3. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
  4. We recommend using a trackable shipping method to ensure that the returned product(s) reach us safely.

Refund Process

  1. Upon receiving the returned product(s) and verifying their condition, we will initiate the refund process.

  2. The refund will be issued in the original form of payment used for the purchase, unless otherwise agreed upon.

  3. The refund amount will be equal to the purchase price of the returned product(s), minus any applicable deductions.

  4. Any shipping and handling charges paid at the time of purchase are non-refundable.

  5. Please allow 2 days for the refund to be processed and reflected in your account. The actual time for the refund to appear in your account may vary depending on your bank or payment processor.


  1. We do not offer direct exchanges for products. If you wish to exchange a product, please initiate a return as outlined in this Refund Policy and place a new order for the desired product.

Damaged or Defective Products

  1. In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. Provide the necessary details and, if possible, include photographs of the damaged or defective product. We will assist you in resolving the issue promptly.

Changes to the Refund Policy

  1. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our Website. Your continued use of the Website after the changes constitute your acceptance of the updated Refund Policy.